Website Operator

Sorelvix™ and sorelvix.com are owned and operated by Shenzhen Yanshuo Technology Co., Ltd.

References to “Sorelvix™,” “we,” “us,” or “our” in these Terms refer to the store operator.

References to “you” or “your” refer to a visitor, customer, account holder, or other user of sorelvix.com.

Acceptance of These Terms

By accessing or using sorelvix.com, you agree to comply with these Terms of Use and applicable law.

If you do not agree to these Terms, please discontinue use of the website.

Purchases submitted through sorelvix.com are additionally governed by our Terms and Conditions and other applicable store policies.

Eligibility

To make a purchase independently, you must be at least 18 years old or have reached the legal age required to enter into a binding agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

Permitted Website Use

You may use sorelvix.com for lawful activities such as:

• Browsing Sorelvix™ products and collections
• Reviewing product information, specifications, and images
• Purchasing products for personal or lawful business use
• Managing an eligible customer account
• Reviewing order information
• Contacting customer support
• Accessing store policies and help information

Subject to these Terms, you are granted a limited, revocable, non-exclusive, and non-transferable permission to access and use the website for lawful purposes connected with our services.

Prohibited Uses

You may not use sorelvix.com to:

• Violate applicable laws or regulations
• Commit fraud or submit false, misleading, stolen, or unauthorized information
• Attempt unauthorized access to accounts, systems, networks, or data
• Introduce malware, malicious code, automated attacks, or harmful technology
• Interfere with website security, operation, performance, or availability
• Scrape, crawl, copy, extract, or collect website information using automated tools without authorization
• Unlawfully collect or use another person's personal information
• Infringe intellectual-property, privacy, publicity, or other legal rights
• Misrepresent your identity or relationship with Sorelvix™
• Use our website, branding, product imagery, or content for unauthorized commercial purposes

We may restrict website access, suspend account functionality, cancel an affected order, or take other reasonable action if prohibited activity is identified.

Intellectual Property

The Sorelvix™ name, logos, website design, graphics, photographs, videos, written content, product presentations, packaging presentations, original design concepts, decorative forms, and other original content are owned by, licensed to, or lawfully used by the store operator.

Protected content may not be copied, reproduced, republished, modified, distributed, manufactured, imitated, sold, or commercially exploited without appropriate authorization, except where applicable law permits.

Nothing on sorelvix.com transfers ownership of Sorelvix™ intellectual property or third-party intellectual property to a website user.

Where protected by applicable law, users may not reproduce, manufacture, imitate, reverse-engineer for commercial copying, or commercially exploit distinctive Sorelvix™ product concepts, decorative forms, graphics, or design presentations without authorization.

Accounts & Information Accuracy

Where customer-account or checkout features are available, you are responsible for providing current, complete, and accurate information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by applicable law.

Please contact us promptly if you believe your account, checkout information, or order information has been accessed or used without authorization.

Customer Reviews & Submitted Content

If sorelvix.com allows customers to submit reviews, photographs, videos, comments, questions, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not violate another person's rights.

By voluntarily submitting content for publication, you grant Sorelvix™ a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content in connection with operating, improving, and promoting the store, subject to applicable law and our Privacy Policy .

We may decline, moderate, or remove submissions that are:

• Unlawful or fraudulent
• Threatening or abusive
• Misleading
• Infringing
• Spam or irrelevant advertising
• Containing inappropriate sensitive personal information
• Unrelated to the applicable product or service

Product Information

We make reasonable efforts to present website content and product information accurately.

Sorelvix™ specializes primarily in tableware, including dinnerware, drinkware, serving sets, serving platters, and related dining products.

Depending on the product, materials may include glazed stoneware, glazed porcelain, glazed ceramic, borosilicate glass, or other materials described on the applicable product page.

Product colors and perceived appearance may vary because of photography conditions, room lighting, screen brightness, device settings, and display calibration.

Minor differences in:

• Color tone
• Surface finish
• Glaze appearance
• Texture
• Decorative detailing
• Shape or alignment
• Dimensions
• Weight

may occur within reasonable manufacturing tolerances and are not necessarily considered defects.

Product information may be corrected, clarified, or updated if an error, inaccuracy, or omission is identified.

Informational Content & Product Context

Sorelvix™ products are presented primarily as tableware, dinnerware, drinkware, servingware, and home dining products.

References to everyday dining, entertaining, table styling, coffee or tea moments, gatherings, serving, gifting, or similar themes describe product context and intended household use.

Website content is provided for general product and shopping information and should not be interpreted as medical, nutritional, health, legal, financial, or other qualified professional advice.

Care instructions and product-use information may vary by item. Unless an applicable product page or supplied product instruction specifically states otherwise, customers should not assume that a product is suitable for dishwasher, microwave, oven, freezer, or other specialized use.

Third-Party Services & Links

Sorelvix.com uses Shopify and may rely on third-party services for payment processing, fulfillment, shipping, analytics, customer support, communications, security, fraud prevention, advertising, and other business functions.

Sorelvix.com may also contain links to third-party websites, platforms, or services.

Third-party content, services, products, availability, security, privacy practices, and terms may be governed by the applicable third party's own policies and agreements.

A link to a third-party service does not necessarily mean that Sorelvix™ controls or endorses every aspect of that service.

Website Availability

We may reasonably update, maintain, modify, restrict, suspend, or discontinue parts of sorelvix.com.

Temporary interruptions may occur because of:

• Scheduled or emergency maintenance
• Technical problems
• Security issues
• Third-party provider outages
• System updates
• Network disruption
• Circumstances outside our reasonable control

We do not guarantee that every website feature will always be available, uninterrupted, or completely free from errors.

Website Security

We use reasonable administrative, technical, and organizational measures intended to support website and information security.

However, no website, electronic communication, storage system, or internet transmission can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when accessing sorelvix.com, including protecting:

• Your device
• Your account credentials
• Your email account
• Your personal information

If you receive a suspicious communication claiming to represent Sorelvix™, contact us directly at service@sorelvix.com .

Purchase Policies

Purchases submitted through sorelvix.com are additionally governed by the following store policies:

• Terms and Conditions
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Payment & Security

If a provision specifically concerning a purchase conflicts with a more general website-use provision, the applicable purchase policy will govern that transaction to the extent permitted by law.

Disclaimers & Limitation of Liability

To the extent permitted by applicable law, sorelvix.com and its general informational content are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from access to or use of the website.

Nothing in these Terms excludes or limits consumer rights, statutory warranties, remedies, or liabilities that applicable law does not permit to be excluded or limited.

Applicable Law & Disputes

These Terms of Use are subject to applicable law, including mandatory consumer rights that may apply based on the user's location, transaction, or relevant circumstances.

If a dispute arises, we encourage you to contact Sorelvix™ customer support first so the matter can be reviewed and the parties can attempt to reach a resolution in good faith.

Nothing in this section prevents a user from exercising rights or remedies available under applicable law.

Updates to These Terms

We may update these Terms of Use when our website, technology, services, business practices, security requirements, or applicable legal requirements change.

The current version will be published on this page together with an updated revision date.

Continued use of sorelvix.com after an update is subject to the version then in effect, to the extent permitted by applicable law.