How can we help?
Have a question about Sorelvix™ tableware, an existing order, shipping, tracking, payment, a return or a refund? Contact our customer-support team and we’ll be happy to assist you.
Choose the easiest way to reach us.
Email Us
For general questions, product information, order support, shipping, returns and other customer-service inquiries.
service@sorelvix.com →Order Support
Already placed an order? Include your order number and the email address used during checkout so our team can locate your purchase more efficiently.
Get Order Help →Customer Care
Our customer-service team is available daily from 8:00 AM to 10:00 PM.
+86 176-7589-2532 →Information that helps us assist you faster.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer-support team locate and review your purchase more efficiently.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress or an order that has not arrived as expected, please contact our customer-support team.
Include your order number and any available tracking information so we can review the shipment details.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us with details of the issue.
To help us review your request efficiently, please include:
- Your order number
- A clear description of the issue
- Relevant photos or videos, where appropriate
- A photo of the shipping label and exterior packaging, where applicable
Product Appearance
Minor variations in color, surface finish, texture or decorative details may occur between individual pieces or appear differently depending on screen settings and lighting conditions.
Before Returning an Item
Please contact our customer-support team before sending any merchandise back to us.
Please do not automatically send returns to our registered business address. After your return request has been reviewed, our support team will provide the appropriate return instructions and return address when applicable.
Business & Contact Information
The information below identifies the company responsible for operating Sorelvix™ and providing customer support.
We’re here when you need us.
Questions about Sorelvix™ tableware, an order, delivery, payment or a return? Reach out to our customer-support team and we’ll help review your request.